Terms & Conditions.

Effective Date: 10-03-2025

Last Updated: 04-06-2025

These Terms and Conditions (“Terms”) govern your access to and use of the website www.lumeart.co.uk and all associated services offered by LUME ART LTD (“LUME”, “we”, “our” or “us”), a company registered in the United Kingdom. By using this Website, engaging our services, or purchasing any product, you agree to be bound by these Terms in full.

We operate in accordance with the Consumer Rights Act 2015 and other applicable UK laws and reserve the right to conduct all professional activity in a reasonable, skilled, and legally compliant manner.

1. Company Information

Company Name: LUME ART LTD

Registered Office: Management Suite, 2 Silicon Way, London, N1 6AT, United Kingdom

Contact Email: management@lumeart.co.uk

Registered Company Number: 16303917

2. Use of the Website

You agree to use this Website solely for lawful purposes and in accordance with these Terms. Misuse of the site, including unlawful copying, scraping, data mining, or attempts to disrupt the site’s operations or security, is strictly prohibited.

We reserve the right to restrict or revoke access at our sole discretion where we suspect misuse or illegal activity.

3. Intellectual Property

All materials displayed or made available through this Website, including but not limited to text, images, graphics, artwork, illustrations, layouts, animations, video, logo, design elements, and any accompanying written content (“Content”) are the exclusive property of LUME ART LTD or licensed to us by third parties.

These materials are protected under the Copyright, Designs and Patents Act 1988, Trade Marks Act 1994, and international IP laws.

Users may not:

• Reproduce, distribute, publish, or commercially exploit any content without express written permission

• Alter or remove any proprietary notices or copyright marks

• Use our branding or artwork for advertising, resale, or reproduction

Unauthorised use may result in civil and/or criminal legal action, including claims for damages and injunctive relief.

4. Consultations and Fees

LUME offers consultations that may include advisory services, visual proposals, or design evaluations. Consultation bookings require payment in advance, and fees are clearly stated at the time of booking. These fees are:

• Non-refundable if the client does not proceed to purchase a product

• Deducted from the final price of the artwork if the client does proceed with a confirmed order

LUME reserves the right to revise consultation fees at any time without notice; however, fees applicable at the time of booking shall remain valid for that transaction.

We endeavour to provide all consultation services in a professional, skilled, and reasonable manner, in line with Sections 49–52 of the Consumer Rights Act 2015.

5. Artworks and Orders

a) Standard Collection Artworks

Artworks available on our Website as part of a named collection are produced in limited quantities and sold on a first-come, first-served basis. Prices, formats, framing options, and paper types are detailed on each product page. Slight variations in appearance (including colour, finish, and scale) may occur due to screen differences and the bespoke nature of materials used.

Order processing begins only after full payment is received.

We reserve the right to modify or discontinue specific artworks or collections at any time without liability.

b) Bespoke and Commissioned Work

Bespoke artworks or commissions are produced to the client’s custom specifications following a consultation. As they are uniquely created, they:

• May require longer production lead times than standard collection pieces

• Cannot be cancelled, returned, or refunded once production has begun, unless the piece is materially defective or we fail to deliver as agreed

Estimated lead times and delivery windows are outlined in our Shipping & Delivery Policy.

6. Pricing and Payments

All prices displayed on the Website are in GBP (£) and include applicable VAT unless otherwise stated. LUME reserves the right to modify prices at any time, but any such changes will not affect confirmed orders.

Payments must be made via our designated payment providers at the time of booking or purchase. We do not accept cheques, cash on delivery, or deferred payments unless otherwise agreed in writing.

We are not responsible for delays caused by payment processing issues or incomplete transactions.

7. Shipping & Delivery

Details on shipping, delivery times, international handling, customs, and packaging sustainability can be found in our Shipping & Delivery Policy. We are not responsible for shipping delays due to external carriers, customs, or force majeure events. Ownership of physical goods transfers to the buyer once shipped.

8. Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy. Please refer to it for complete information regarding eligibility, timelines, and exclusions.

Custom/bespoke works are not eligible for return unless they are materially defective or not delivered in accordance with agreed specifications.

9. Limitation of Liability

To the maximum extent permitted by law, LUME ART LTD shall not be liable for any:

• Loss of profits or revenue

• Business interruption or opportunity cost

• Indirect, incidental, or consequential damages

• Delays in delivery beyond our reasonable control

• Disputes arising from subjective dissatisfaction with colour, texture, or emotional perception of the artwork

Our liability is limited to the total amount paid by you for the specific artwork or service giving rise to the claim.

We do not exclude liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in these Terms affects your statutory rights as a consumer under UK law.

11. Amendments to These Terms

LUME reserves the right to update or modify these Terms at any time. Revisions will be published on this page and will take effect immediately upon posting. Your continued use of the Website constitutes agreement to the revised Terms.

We recommend checking this page periodically to remain informed of your rights and obligations.

12. Contact

If you have any questions or concerns about these Terms, please contact:

LUME ART LTD

Management Suite, 2 Silicon Way

London, N1 6AT

management@lumeart.co.uk