Shipping & Delivery.
Effective Date: 10-03-2025
Last Updated: 04-06-2025
This Shipping & Delivery Policy governs how LUME ART LTD (“LUME”, “we”, “us”, or “our”) processes, packages, and delivers physical artworks purchased through our website at www.lumeart.co.uk or via private consultation.
By placing an order, you accept the following conditions in full. This policy is subject to our Terms and Conditions and should be read alongside our Returns & Refunds Policy.
1. Order Fulfilment Timelines
a) Collection Artworks
Collection artworks refer to our standard, pre-designed pieces as part of our curated series. These are produced in limited quantities and framed upon request.
• We aim to ship all collection artworks within 3 weeks of full payment being received.
• This timeframe includes order confirmation, framing, inspection, and delivery coordination.
• Framing and final preparation are completed by LUME’s in-house team or verified production partners to ensure quality and presentation standards.
• The customer will receive written confirmation of the estimated delivery date following payment clearance.
b) Bespoke Orders and Commissions
Bespoke artworks are custom pieces created through a private consultation, based on your preferences, spatial needs, or collector brief.
• Due to the artist-led design process and the high level of craftsmanship involved, bespoke orders may take up to 5 weeks to complete.
• This lead time includes initial design approval, material sourcing, hand-finishing, and framing.
• All bespoke orders are handled either directly by LUME or by our appointed fine art production partners.
• Final delivery timelines will be confirmed in writing, but only after full payment has been received.
We begin production only after complete payment is processed and confirmed.
2. Delivery Methodology
LUME aims to personally deliver all artworks within Greater London or via scheduled drop-offs to ensure artwork condition and client experience.
Where personal delivery is not viable (e.g., due to distance or scheduling constraints), we use professional, insured courier services:
• Royal Mail Special Delivery (Tracked & Signed)
• DHL Express (UK/International)
• UPS Express or equivalent premium courier
Delivery method will be determined based on artwork size, fragility, destination, and urgency. You will be informed of the delivery method prior to dispatch.
3. Domestic & International Delivery
a) Domestic UK Shipping (Available)
LUME currently offers domestic delivery across the UK as our standard service. We do not offer global delivery at checkout as of now for the following reasons:
• To maintain full control over artwork presentation, handling, and preservation
• To reduce carbon impact by using regional production or hand delivery
• To limit the risk of damage, loss, or customs-related delays with high-value works
Domestic delivery includes courier tracking, insurance, and signed-for confirmation. You will be notified upon dispatch and receive tracking details within 24 hours.
b) International Shipping (On Request Only)
We do not currently support direct international orders through our site. However, international delivery may be arranged on request and subject to approval.
• International delivery must be agreed in writing prior to placing an order
• All international customers are responsible for customs duties, VAT, import taxes, and fees imposed by their country of residence
• LUME assumes no responsibility for delays, losses, or damages arising after the artwork leaves the UK
• All packaging for international delivery will follow fine art shipping standards; however, risk is transferred to the buyer upon dispatch
4. Packaging & Handling
Each LUME artwork is packaged with the utmost care to ensure that it arrives in pristine condition:
• We use recycled and recyclable packaging materials where possible, including eco-corrugated board, paper wraps, and foam-free reinforcement
• Frame edges, glass panels (if applicable), and artwork surfaces are protected using non-abrasive buffers
• Every package is hand-inspected by LUME or our trusted production partner before sealing
• Our packaging is designed to withstand normal handling but does not protect against negligence, crushing, or environmental damage once in transit
A packaging inspection report can be provided upon request.
5. Delivery Confirmation & Ownership Transfer
Once your artwork has been dispatched or delivered in person:
• You will receive a delivery confirmation email with either a courier tracking code or drop-off documentation
• Delivery is deemed complete once the item has been signed for or confirmed by name and date
• Ownership of the artwork transfers to the customer at the time of delivery confirmation
We strongly recommend inspecting the outer packaging at the time of receipt and noting any visible damage immediately with the courier, or to us if delivered in person.
6. Damaged or Missing Items
If your artwork arrives visibly damaged, incomplete, or you believe it was lost during transit:
• You must notify us at management@lumeart.co.uk within 48 hours of delivery
• Please include clear photographs of the damage, outer packaging, and the item as received
• In case of loss, a formal statement may be required for insurance processing
We will investigate and, depending on the circumstances, offer one of the following:
• A replacement (where feasible)
• A full or partial refund
• A repair or restoration
• An insurance claim (subject to courier agreement)
Claims made after 48 hours may not be accepted due to courier insurance terms.
7. Delays, Force Majeure & Exceptions
LUME is not liable for shipping delays, nondelivery, or damages caused by events beyond our control (“force majeure”), including but not limited to:
• Strikes, protests, or workforce interruptions
• Extreme weather events or natural disasters
• Pandemics, government restrictions, or civil unrest
• Delays caused by third-party carriers or customs clearance
• Errors in the recipient’s delivery address or failure to receive the parcel
If your order is affected by such an event, we will contact you immediately to reschedule delivery or offer a reasonable alternative.
8. Delivery Support
For any shipping enquiries, delivery updates, or support requests, please contact us at:
LUME ART LTD
Include your full name and order number for faster assistance.